Model Exam on E-Business, Module III - M Com S2 March - April 2020

DEPARTMENT OF COMMERCE

MAHATMA GANDHI COLLEGE, THIRUVANANTHAPURAM

Second Semester M.Com. Degree Examination, April 2020

Paper – I: CO 221 E-BUSINESS AND CYBER LAWS

Module III

Time: 1 hrs 40 minutes                                                             Maximum Marks: 40

Section A

Answer all questions. Each question carries 2 marks.

1. What is CRM strategy?

2. What do you know about selling chain management?

3. What is ERP?

4. Write a note on knowledge repository.

5. What do you mean by data mining?

 (5 x 2 = 10 Marks)

Section  B

Answer any 3 of the following questions. Each question carries 5 marks.

6. Examine the term Supply Chain Management. Explain the SCM flow.

7. What is the relationship between ERP, CRM and SCM?

8. What are the important forces influencing ERP?

9. Discuss about the term e-procurement. What are its advantages?

10. What are the recent treads in e-business technologies?

(3 x 5 = 15 Marks)

                                                      Section  C

Answer any ONE of the following questions. Each question carries 15 marks.

11. What is CRM? Examine its various components. Also describe the benefits of CRM in business.

12. What do you know about ERP? State the important functional areas of ERP and its importance in business.

 (1 x 15 = 15 Marks)